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Return & Exchange Policy
At Upside Down Jiu Jitsu, we want to ensure your complete satisfaction with our Jiu Jitsu apparel. If for any reason you are not entirely pleased with your purchase, we offer a straightforward return and exchange policy to address your needs
1. Eligibility for Returns and Exchanges:
Items must be in their original condition, unworn, unwashed, and with all tags attached.
Returns and exchanges must be initiated within [specified timeframe] from the date of purchase.
Customized or personalized items are not eligible for returns or exchanges unless there is a manufacturing defect or an error on our part.
2. Return Process:
To initiate a return, please contact our customer support team at support@upsidedownapparel.com within the specified timeframe.
Provide your order details and reason for the return. Our team will guide you through the necessary steps and provide you with a return authorization if applicable.
Pack the item securely in its original packaging or a suitable alternative and include any accompanying accessories or documentation.
3. Exchange Process:
If you wish to exchange an item for a different size, color, or style, please follow the same return process mentioned above.
Specify the desired exchange item details, and our customer support team will assist you in processing the exchange.
Please note that exchanges are subject to product availability.
4. Return Shipping:
Customers are responsible for return shipping costs, except in cases where the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping method to ensure the safe return of the item.
Once the returned item is received and inspected, we will notify you of the status of your refund or exchange.
5. Refund and Exchange Resolutions:
Refunds will be issued using the original payment method and processed within 2-3 weeks after the returned item is received and inspected.
Exchanges will be processed promptly, subject to product availability.
If the exchanged item is of higher value, the customer will be responsible for paying the price difference. If the exchanged item is of lower value, the remaining balance may be refunded or provided as store credit.
Please note the following important points:
We reserve the right to refuse returns or exchanges that do not meet our eligibility criteria.
For hygiene reasons, certain items such as rashguards and spats can only be returned or exchanged if they are unopened and in their original packaging.
Returns or exchanges from international customers may be subject to additional shipping fees, taxes, or customs duties.
Our Return & Exchange Policy is designed to ensure a smooth and hassle-free experience for our valued customers. If you have any further questions or need assistance with a return or exchange, please contact our customer support team. We are here to assist you.